Services At Dubai Airport
Passengers with Special Needs
Dedicated wheelchair accessible desks are located between Rows A and B in the Departures Hall. Lounges are situated on the concourse close to Gates 9 and 22 for use by passengers with special needs and unaccompanied minors.
Personalised services are available upon request and include the issue of visitor passes to those escorting unaccompanied minors and passengers with special needs to Departures.
For details contact:
DNATA Special Services:
+971 4 2164617
Further information:
+971 4 2164615
Passengers Requiring the Use of Wheelchairs
Passenger requests for the use of wheelchairs should be made to the travel agent or direct to the airline when booking flights.
(Important Note)
All airlines involved in the passenger’s itinerary must be advised when a passenger is using his own wheelchair.
Special Needs Services Provided At Dubai Airport by Department of Civil Aviation (DCA)
- A specially trained DCA Team (“Reaya”) ensures that courteous, professional and efficient service is provided to all passengers and visitors whatever their needs.
- The Protocol and Public Relations Department provides governmental departments with free reception services for visiting delegations which include special needs members.
- The DCA provides dedicated disabled car parking spaces.
- Slip ways are provided on the perimeter roads of Dubai Airport, and pedestrian crossings are at road level.
- In public areas of Dubai Airport the majority of access doors operate automatically.
- Drinking fountains are wheelchair accessible.
- Check-in desks and counters are wheelchair accessible. • Toilets and restrooms are wheelchair accessible.
- Lifts are wheelchair accessible.
- Club cars are available for transportation through the Airport tunnels.
- Access ramps are located between levels in the Departures food court.
- All boarding gates are wheelchair accessible.
- Porters are available to assist passengers with special needs.
- 24 hour transport, including wheelchair-accessible transport is available to and from Dubai Airport and for travel throughout the UAE.
- A reduced waiting time service is in place for passengers with special needs to avoid queuing.
- DCA can arrange ‘on-board’ services for passengers with special needs on all airlines.
- During travel to Hajj, special needs services and assistance are available to all Hajj passengers.
- Free valet parking is available for holders of disabled parking permits.
- Special parking is available in front of the DCA offices for holders of disabled parking stickers and permits.
- Free parking in Terminals 1, 2 and 3 is available for holders of disabled driving licences and parking permits.
- Dubai Health Department has 24- hour wheelchair provision and assistance for passengers with special needs, as required.
Last updated at 8/6/2008